Curated with love in Beverly Hills, CA. New collections coming soon.

Privacy Policy

Privacy Policy — LUXHAUS

Effective Date: October 2025
Last Updated: October 2025

Overview

Welcome to LUXHAUS (“we,” “our,” or “us”).
LUXHAUS is a Beverly Hills–based retailer curating limited designer eyewear and accessories.
Your privacy is important to us, and this Privacy Policy describes how we collect, use, and protect your information when you visit shopluxhaus.com or interact with us through Instagram, Facebook, or any related digital platform.

By using our website, purchasing our products, or providing your personal information, you consent to the practices described below.

1. Information We Collect

We collect information that you voluntarily provide when you:

Place an order or make a purchase.
Subscribe to our mailing list.
Contact us through email, social media, or customer service forms.

This may include:

Personal information: name, email address, phone number, and billing/shipping address.
Payment information: processed securely through third-party providers (GoDaddy Payments, PayPal, etc.); we never store full credit card details.
Technical information: IP address, browser type, device information, and cookies for analytics and security.

2. How We Use Your Information

Your information is used to:

Process and fulfill your orders.
Provide order updates, confirmations, and customer support.
Improve our products, services, and user experience.
Send you exclusive updates, promotions, and product launches (only with your consent).
Comply with applicable laws and prevent fraud.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Information Sharing

We may share limited information only as necessary to:

Fulfill shipping and delivery through carriers such as UPS, USPS, DHL, or FedEx.
Process payments securely via GoDaddy Payments or PayPal.
Comply with legal obligations, court orders, or law enforcement requests.

All partners and service providers are required to maintain strict confidentiality and data protection standards.

4. Data Security

We use SSL encryption, secure payment gateways, and limited employee access to ensure your information remains confidential and protected.
While no online system can be completely secure, we continuously update our safeguards to meet or exceed industry standards.

5. International Orders

LUXHAUS offers global shipping.
By placing an international order, you agree that your data may be transferred and processed outside your country of residence, including in the United States, under applicable privacy laws.

6. Cookies & Analytics

We use cookies to enhance browsing experience, analyze traffic, and improve our services.
You may disable cookies through your browser settings, though some features may not function properly without them.

7. Communications

You may opt out of promotional emails at any time by clicking “Unsubscribe” at the bottom of any message.
Transactional emails related to your purchase (e.g., order confirmation, shipping updates) are necessary and cannot be unsubscribed from.

8. Returns & Final Sale Policy

All purchases made through shopluxhaus.com or any official LUXHAUS sales channel are final sale.
Due to the curated and limited nature of our products:

We do not offer returns, refunds, or exchanges.
Please review product descriptions and photos carefully before completing your order.
In the rare case of a shipping error or damaged item upon arrival, please contact support@shopluxhaus.com within 48 hours for resolution.

9. Children’s Privacy

Our website is not directed toward individuals under 13 years of age, and we do not knowingly collect personal information from children.

10. Updates to This Policy

We may revise this Privacy Policy periodically to reflect updates to our practices or applicable law.
Any changes will be posted here with a revised “Effective Date.”

11. Contact Us

For any questions or concerns regarding this Privacy Policy or your data, please contact us:

LUXHAUS
Beverly Hills, California
Email: hello@shopluxhaus.com
Instagram: @luxhaus.official
Website: shopluxhaus.com